Frequently Asked Questions

Where can I find product details?

Product descriptions, available options and specifications appear on each product page. Check the selected size, colour, quantity and other options before adding an item to your bag. Contact us with a product link if you need clarification.

How do I place an order?

Choose your items and options, add them to your bag and proceed to checkout. Review the items, delivery address and total before submitting payment.

Which payment methods can I use?

The payment options available for your order are displayed at checkout. Availability can depend on your location, device and the checkout method you use.

How can I check delivery availability and cost?

Enter your delivery address at checkout to see the shipping options and charges available for your order. If no option is shown, contact us before ordering.

Where can I find my order information?

Look for your order confirmation in the inbox associated with your checkout email address, including the spam or junk folder. If you cannot find it, contact us with the name and email used for your purchase. Do not send full card details.

Can I change or cancel an order?

Contact us with your order number and requested change as soon as possible. A request does not confirm that a change or cancellation has been made; this depends on the order's processing status.

What if something is wrong with my order?

Contact us with your order number, the item name and a description of the problem. Keep the product and packaging while you seek assistance. See our order help guide for the details to include.

How do I contact you?

Use the form on our Contact Us page.

How long does delivery take?

Orders normally arrive within 7–15 business days after placement. See our Shipping Policy.

What is your return window?

Request a return within 7 calendar days after receiving your order. Customers pay return shipping for non-quality-related returns. See our Returns & Refunds Policy for instructions.