Order Help

Use this guide when you need assistance with a Let Us Shopping order.

Find your order

Check the confirmation sent to the email address used at checkout. Have your order number ready when you contact us. If it is unavailable, provide the checkout email address and the name used for the order.

Delivery questions

If you received a dispatch message containing a tracking link, open that link for the carrier's latest information. If tracking is unclear or you need assistance, send us your order number and describe the issue.

Address changes and cancellations

Contact us as soon as you notice a mistake. Include the order number and requested correction. Changes or cancellations are not confirmed until we respond, and may depend on the order's processing status.

Damaged, incorrect or missing items

Tell us which item is affected and what happened. Keep the product, shipping packaging and any labels while you seek assistance. Take photos where useful, but do not send sensitive payment information through the contact form.

Return or refund enquiries

Contact us with your order number, the item you are enquiring about and the reason for your request. Request return instructions before sending an item to an address from a shipping label. Request a return within 7 calendar days of receipt. Customers pay return shipping for non-quality-related returns. Read our Returns & Refunds Policy for the full process. Mandatory consumer rights are not limited.

Contact customer care

Send an order enquiry. Include your order number and the email used at checkout so your enquiry can be matched to your purchase.