Refund policy

Last updated: October 20, 2026

7-day return window

You may request a return within 7 calendar days after receiving your order. Email us with your order number, the item you want to return and the reason for your request. Contact us within this window to start the return process.

How to return an item

Email supprot@letusshopping.com or use our contact form. We will provide return instructions and the appropriate return address. Please request these instructions before sending a parcel; the address on a shipping label may not be the return address. Include your order reference with the return and pack the item securely. Keep your shipping receipt and tracking information.

Return shipping costs

For returns that are not due to a product quality issue, the customer is responsible for return shipping costs. If an item has a quality problem, arrives damaged or is incorrect, describe the issue when you contact us so we can arrange the appropriate remedy and return instructions.

Refunds

After a returned item has been received and assessed, we will notify you of the refund outcome. An approved refund is returned to the original payment method. The time for a refund to appear depends on the payment provider or bank. If a confirmed refund has not appeared, check with your payment provider and contact us for assistance.

Exchanges

Contact us if you would like to exchange an item. Availability and the appropriate next steps depend on the item and your request; an exchange is not confirmed until we respond.

Your consumer rights

This policy does not limit mandatory consumer rights. If applicable law gives you a longer cancellation period, a remedy for faulty goods or other non-excludable rights, those rights continue to apply.

Contact

Let Us Shopping — supprot@letusshopping.com.